Amy Florian Help! What Do I Say?
Do you dread attending funerals or services for a client's family member? When you do go, are you at a loss for words after stamering over "I'm so sorry" or "You have my sympathy"? This workshop turns your dread into confidence by teaching you what your clients wish you would say and do. Learn six commonly-used phrases to avoid, and what to say instead. Find out what to write in a condolence card and when to send it, and whether to send flowers. Be informed on the best way to follow up in the year after a death. Come hear from a pro so you can effectively talk with and support clients during these painful times.